Hi Alison,
We're sorry to hear about your experience with the cushions on our Hanging Chair Montreal Taupe. We understand how frustrating it can be when a product doesn't meet expectations. Our chairs come with a 1 year warranty on frame and cusions and we are more than happy to take care of you. Our Thousand Oaks team will be reaching out to you regarding replacement cushions. Thank you for bringing this to our attention. Have a great day!