I live outside CA and purchased an online gift card for a friend of mine who lives near your Center. When she went to use the gift card she was told there was a zero balance even though she hadn't used the card yet. I called the manager and she told me she would have to run it by corporate. I gave her the order number, my phone number and email. She told me she'd call the next day. She didn't call so I called her back and she told me that someone threw out the post it note that had the information on it so we started from scratch. She was off the next day and I was told by another manager that she'd call me first thing when she came in the following day. She didn't. I had to call again. This time she told me the issue had been resolved and everything was ok with the card. Why she didn't call to tell me that, I don't know? The upside is my friend was very happy with what she purchased once she was able to use the card. Thank you.